How do I keep funds safe?
Balances are frozen in custody and anti-phishing codes are shown on every step. Always verify the code before releasing funds.
Help center
Run into a problem? Review the quick answers first, then reach out through official channels.
Frequently asked questions
What if a deposit is missing?
Refresh the wallet page first. If the status does not update after 10 minutes, contact the Telegram admins with the Tx hash and receipt.
How do I start an appeal?
Open the order page and tap “Not received”, or visit the Appeals Center to submit the reason and evidence for manual review.
Contact us
Telegram real-time support
Join the official group @uuusd and send your order ID for live assistance.
Email support
Write to support@uuusd.com with your account information and a brief description of the issue.
Security tips
Beware of anyone asking for verification codes or offline transfers. Stop the trade and contact support if something looks suspicious.